At the beginning of the week, we reported that the highly anticipated MMO Guild Wars 2 would be holding an open beta for anyone who had pre-purchased the game. Although thousands of people have taken part in the weekend event, some players, including myself, were unable to to take part due to errors: the most common being the ‘Code 21′ error.
When users try to sign into their GW2 account, they are met with the above error message asking them to ‘check your internet connection’. When the error first arose the affected user dismissed it as a common problem that was caused by the high volume of users trying to access the beta. However, 24 hours later users were still getting this error and were unable to even create a character. Users started to use Twitter to try and communicate with the devs, and the official Guild Wars 2 Twitter account responded:
“We are not ignoring you,” they say. Yet on the official beta forums, there was a thread with over 2700 posts from users who also had this problem. Martin Katzbach, one of the community managers for Guild Wars, did reply to the post saying that ‘we are doing everything we can to resolve this’ – but this was a whole ten hours after the beta had gone live. Irritated players vented their frustrations, accusing ArenaNet of ‘deceiving’ people into parting with their cash, only to be told that they might not be even able to play. Some users called for a refund, while others just expressed a wish that the devs would communicate more with the isolated community, with regards to when a fix may be implemented. However, some hours later, Mr. Katzbach decided to close the post.
Now, I can totally understand the frustration that users are going through, not being able to play a beta that they were promised they would. I also accept that this AreaNet’s first beta on such a large scale; bugs and errors are common in any beta. However, closing down the post – which was also being used to keep track on whether a fix was on the way - merely angered players. Users felt like ArenaNet was not being honest with them, and was refusing to help. I completely understand where they are coming from. When the official Twitter account replies to a single user who asks where to download the client, but not to the odd thousand players suffering under a known issue, one can accuse them of not having their priorities straight.
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Guild wars 2 has an error.
I still cant seem to figure out why people gets upset over a Beta, witch in it’s name is a test of to fix problem like this so they will not be there at launch.
There more buggy the beta is the better, cause then then problems can be fixec.
“The more buggy the beta is the better”? No, the less buggy would be more ideal, because the game would be in a more complete form. If they’re having issues on this kind of a scale, the game is definitely not coming out in a couple weeks. While it is good that they did a beta instead of having this happen at launch, I am surprised that this issue is so widespread. Hoping Anet can get it together for their next beta weekend, whenever that is planned for.
Its a server issue, an issue with an as of yet untested amount of servers with a ton of people. There was bound to be problems
Also they’re never said it was coming out in a couple of weeks, nowhere has that ever been said.
If you want to play the game and have it work 100% play it on release, you seem to think the word beta means like 98% done, it doesn’t at all.
I think you severely misinterpreted my comment. Nowhere does it say anywhere that the game would come out in a couple weeks, I’m making a point that it’s clearly not ready for release and this is what betas are for. I was going to say June or July but then I was afraid someone would misinterpret that as an expected release, so I went for the unrealistic “couple weeks” but you somehow still interpreted that as a claimed fact.
If the game continues to see bugs like this, I hope it gets delayed quite a while. Nothing worse than releasing a product that’s not ready for market. IDEALLY there would be less bugs because that would mean a better product. You don’t WANT there to be bugs, but they will inevitably be present as it is an unfinished product. YI completely agree with you.
The reason I say that I’m surprised there are this many issues is that I played the alpha for this game about 13 months ago and it was in relatively good shape then. It has certainly come a long way since then, though.
Yea, this is a beta, people think beta means early entry for free and they are dead wrong in this case. Beta = problems, I understand this is a big one but you just gotta deal with it.
This is the first beta on such a scale and I think it speaks for itself that they had to close pre-orders.
The forum post will have been closed because 90% of the comments will have been nerd rage demanding money back and increasingly annoyed comments. We all know what happens when gamers don’t get what they want.
If they say they’re trying to fix it, they are trying their hardest to get it back online and raging out it will only slow them down.
This looks like a bug in the client, and they are too busy to fix it. But I don’t really care for MMO’S anymore, So you won’t see me buying this.
then why ya on a mmorpg thread